Return, Refund & Cancellation Policy

1. Order Cancellation Policy

1.1 Cancellation Before Manufacturing or Printing

Customers may request cancellation of an order only before the product enters the printing or manufacturing process.

• Cancellation requests must be submitted via email to support@houseofdecor.shop.
• A cancellation request does not automatically mean that the order has been cancelled.
• Cancellation will be considered valid only after written confirmation from the House of Decor team.
• The customer is responsible for contacting us as soon as possible if they wish to cancel an order.
• If production has not started and the cancellation is approved, the customer may be eligible for a refund in accordance with this policy.

1.2 Cancellation After Printing or Manufacturing

Once an order has entered the printing or manufacturing process, cancellation requests will not be accepted.

This includes, but is not limited to:

• Wallpaper orders that have entered the printing process.
• Customized wallpapers manufactured according to customer-provided measurements.
• Roller blinds that have entered production.
• Products that have been cut, customized, processed, or prepared specifically for the customer.
• Orders for which materials have already been allocated or production has commenced.

Once production begins, the order becomes non-cancellable and non-refundable, except where a remedy is required under applicable law, including in cases of defective, incorrectly supplied, or materially non-conforming products.

The customer cannot cancel an order merely because of a change of mind, change in preference, incorrect personal measurements, or a change in interior requirements after production has begun.

2. Refund Eligibility

A refund may be considered only when:

1. The customer submits a cancellation request before printing or manufacturing begins.
2. House of Decor confirms that production has not started.
3. The cancellation request is approved in writing by our team.
4. The order is otherwise eligible for cancellation under applicable law and this policy.

Refund eligibility is determined based on the actual production status of the order, not merely the date on which the customer submits the cancellation request.

If printing, cutting, customization, or manufacturing has already started by the time we receive or process the request, the order will not qualify for cancellation or a refund on the basis of a change of mind.

3. Refund Processing Timeline

For an approved cancellation that qualifies for a refund:

• The refund will be initiated within 7–10 business days from the date of cancellation approval.
• The refund will generally be processed through the original payment method used for the order.
• The time taken for the amount to reflect in the customer's bank account, card, or payment account may depend on the relevant bank, payment gateway, or financial institution.
• House of Decor is not responsible for delays caused by banks, payment gateways, or third-party financial institutions after the refund has been initiated.
• Customers may be required to provide accurate payment or banking details if necessary to process the refund.

The 7–10 business-day timeline begins after the cancellation and refund have been approved, and not necessarily from the date on which the customer first submits a request.

4. Non-Refundable Orders

The following orders are generally not eligible for cancellation or refund once production has started:

• Customized wallpaper orders.
• Wallpaper orders printed according to customer-selected dimensions.
• Orders manufactured using customer-provided measurements.
• Roller blinds and curtains customized according to selected sizes, fabrics, or specifications.
• Products that have been printed, cut, processed, or manufactured.
• Products that have been installed or partially installed.
• Orders where the customer has provided incorrect measurements, design selections, or customization instructions.
• Orders where the customer changes their mind after production begins.
• Orders where the customer no longer requires the product after production begins.

This restriction does not limit any remedies that may be available under applicable law for defective, damaged, incorrectly supplied, or materially non-conforming products.

5. Customer Responsibility for Measurements

For products that require customer-provided measurements, the customer is responsible for ensuring that the measurements submitted during the ordering process are accurate.

Before confirming an order, customers should carefully verify:

• Wall height and width.
• Window or installation-area measurements.
• Product dimensions.
• Quantity required.
• Selected design and customization details.
• Any additional measurements or trimming allowance specified by House of Decor.

House of Decor will manufacture products based on the measurements and specifications confirmed by the customer.

Incorrect customer-provided measurements will not ordinarily qualify for cancellation, return, replacement, or refund once production has started, provided that the product has been manufactured according to the confirmed order details.

Customers are encouraged to contact our team at support@houseofdecor.shop if they require assistance before finalizing their order.

6. Design and Product Selection

Customers are responsible for reviewing their selected design, product type, material, finish, color, dimensions, and other order details before placing an order.

Once an order has been confirmed and production has started:

• Design changes may not be accepted.
• Product changes may not be accepted.
• Size changes may not be accepted.
• Material or finish changes may not be accepted.
• Requests based solely on a change of preference may not be accepted.

Customers are encouraged to order the House of Decor sample book for ₹199, with free delivery, before purchasing if they wish to review available wallpaper paper qualities and roller blind materials.

The sample book can help customers evaluate textures, finishes, and material options before confirming a full order.

7. Returns and Exchanges

7.1 General Return Policy

House of Decor does not generally accept returns or exchanges for customized or made-to-order products once printing or manufacturing has started.

Products manufactured according to the customer's confirmed measurements, design selections, or specifications cannot ordinarily be returned because of:

• Change of mind.
• Change in interior plans.
• Change in design preference.
• Incorrect measurements provided by the customer.
• Failure to review the selected design or material before ordering.
• The product no longer being required.

7.2 Defective, Incorrect, or Damaged Products

If a customer receives a product that is defective, damaged, incorrect, or materially different from the confirmed order, the customer must contact House of Decor at support@houseofdecor.shop as soon as reasonably possible.

The customer may be required to provide:

• Order number.
• Photographs or videos of the product.
• Photographs of the packaging, where relevant.
• A description of the issue.
• Any additional information reasonably requested by our team.

House of Decor will review the complaint and determine the appropriate resolution in accordance with the order details, applicable warranty terms, and applicable law.

Depending on the circumstances, the resolution may include a repair, replacement, reprint, refund, or another appropriate remedy.

A product cannot be rejected solely based on a customer's personal preference if it conforms to the confirmed order specifications.

Nothing in this policy is intended to exclude or restrict any consumer remedy that cannot legally be excluded or restricted.

8. Product Color, Texture, and Material Variations

Customers acknowledge that the appearance of a design may vary depending on:

• Screen brightness and display settings.
• Monitor or mobile screen calibration.
• Lighting conditions at the installation location.
• Differences between digital images and physical materials.
• The selected wallpaper paper quality or roller blind material.

Minor differences in color, texture, or finish that do not materially affect the confirmed product specifications may not qualify for cancellation or refund.

Customers who require assistance in selecting an appropriate material or finish are encouraged to contact our team before placing their order or purchase the sample book.

9. Installation-Related Concerns

Where professional installation is included with an order, customers must provide appropriate access to the installation location and ensure that the installation area is reasonably ready for the work.

Customers should inform House of Decor in advance about relevant site conditions, including:

• Dampness or moisture.
• Uneven or damaged surfaces.
• Ongoing construction work.
• Obstacles at the installation site.
• Restricted access.
• Any other condition that may affect installation.

Delays or additional work resulting from site conditions, inaccurate customer information, or lack of access may require rescheduling or additional charges where applicable and communicated to the customer.

Any installation-related complaint will be reviewed based on the circumstances, the confirmed scope of work, and applicable warranty terms.

10. Warranty and Refunds

House of Decor wallpapers are covered by a 3-year warranty, subject to the applicable warranty terms and conditions.

The warranty is separate from the cancellation and refund policy.

A warranty claim does not automatically qualify for a refund. Depending on the nature of the issue, the applicable remedy may include inspection, repair, replacement, reprinting, or another resolution permitted under the relevant warranty terms and applicable law.

The warranty may not cover issues arising from:

• Incorrect installation by an unauthorized person.
• Improper handling or maintenance.
• Moisture, dampness, or water damage.
• Structural or surface-related issues.
• Customer-provided incorrect measurements.
• Normal wear and tear.
• Damage caused after installation by the customer or third parties.

The specific warranty terms provided for the relevant product will apply.

11. Order Confirmation and Customer Approval

Before placing an order, customers are responsible for reviewing and confirming all relevant order information, including:

• Product selection.
• Design selection.
• Measurements.
• Quantity.
• Material or paper quality.
• Roller blind or curtain specifications.
• Delivery details.
• Installation requirements.
• Total order value.

Once the customer confirms an order, House of Decor may begin order processing, material allocation, printing, or manufacturing.

Customers should raise any correction or clarification request before production begins. House of Decor will not be responsible for changes requested after production has started where the product has been manufactured according to the confirmed order information.

12. How to Submit a Cancellation or Refund Request

All cancellation and refund requests must be submitted in writing to:

Email: support@houseofdecor.shop

The request should include:

• Customer's full name.
• Order number.
• Registered phone number or email address.
• Reason for the request.
• Any supporting information, where applicable.

The House of Decor team will review the request and verify the status of the order.

An email request alone does not guarantee cancellation, acceptance of a return, or approval of a refund. The request will be subject to order status, production status, applicable policy terms, and applicable legal requirements.

13. Refund Method and Payment Processing

Approved refunds will generally be issued using the original payment method.

Where the original payment method is unavailable or a different refund method is required, House of Decor may request additional information from the customer to process the refund.

Customers must ensure that any information provided for refund processing is accurate. House of Decor will not be responsible for delays or failed transfers caused by incorrect information supplied by the customer.

14. Policy Amendments

House of Decor reserves the right to update, modify, or amend this Return, Refund & Cancellation Policy from time to time.

Any updated policy will be published on this website with the revised effective date. The policy applicable to an order will be determined in accordance with applicable law and the terms communicated to the customer at the time of purchase.